Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). All or products are custom made. Please get in touch if you have questions or concerns about your specific item.

Return request and handling
To start a return, you can contact us at art@gallerywol75.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You must be able to provide written proof of shipment of the returned Items to Gallery Wol75 via a trustworthy carrier (e.g. track and trace, freight letters) and the costs thereof. If we have not received the returned Item, customer must prove the Item was returned correctly and Gallery Wol75, at its sole discretion, will determine the preferred course of action in such case.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Gallery Wol75 reserves the right to charge repair costs if the returned Item has been damaged during the return transport.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Not refundable
Shipping costs and ISPM-certified or wooden crate are not refundable. All our products are including shipping costs and are well protected in a special custom made SPM-certified or wooden crate. If the refund is approved, you’ll be automatically refunded on your original payment method, minus the shipping costs and custom made protection SPM-certified or wooden crate. 

You can always contact us for any return question at art@gallerywol75.com.